Refund Policy

Last updated: January 2025

1. Digital Products

Worka Labs sells digital products that are delivered instantly upon purchase. Due to the nature of digital goods, we generally cannot accept returns or provide refunds once the product has been accessed or downloaded.

2. Refund Eligibility

We may consider refund requests in the following circumstances:

2.1 Technical Issues

If you experience technical issues preventing you from accessing or downloading the product, and we are unable to resolve these issues within a reasonable timeframe.

2.2 Duplicate Purchases

If you accidentally purchase the same product multiple times, we will refund the duplicate transaction.

2.3 Significant Product Defects

If the product is significantly different from its description or contains substantial defects that prevent its intended use.

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Products that have been successfully accessed or downloaded
  • Dissatisfaction with product style or format (when accurately described)
  • Failure to read product description before purchase
  • Technical issues on the customer's device or internet connection

4. Refund Request Process

To request a refund, please contact us within 14 days of purchase at:

Email: support@workalabs.co.uk

Please include:

  • Your order number or purchase confirmation
  • Reason for refund request
  • Description of any technical issues (if applicable)

5. Refund Processing

If your refund request is approved:

  • Refunds will be processed within 5-10 business days
  • Refunds will be returned to the original payment method
  • You will receive confirmation via email once processed
  • Access to the digital product will be revoked

6. Consumer Rights

This policy does not affect your statutory rights under UK consumer protection law. If you are a consumer in the UK, you have certain rights under the Consumer Rights Act 2015.

For digital content, you have the right to a refund if the content is faulty. This right applies for 30 days from purchase, provided you haven't confirmed the content is satisfactory after examining it.

7. Chargebacks and Disputes

If you have a legitimate concern about your purchase, please contact us directly before initiating a chargeback. We are committed to resolving issues fairly and promptly.

Fraudulent chargebacks may result in restricted access to future purchases.

8. Questions

If you have questions about our refund policy, please contact us at:

Email: support@workalabs.co.uk

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page.